Help center
How can we help?
Account & verification
Can I use my buyer account to sell?
Yes. Log in on seller.kanzama.com with the account you already use on Kanzama and start the seller setup.
Why do I need to verify my business?
Verification confirms that you are a registered business. Verified sellers get the Verified supplier badge and access to all seller features.
Which documents are required?
Seller Center → Verification shows the exact list for your business, typically company details and registration documents.
How do I know my verification status?
The status is shown in Seller Center on the Overview banner and in Verification. You are notified when it changes.
Products
How do I add a product?
Open Seller Center → Products → Add Product, choose a category, fill in the details and publish.
What is MOQ?
Minimum order quantity — the smallest quantity a buyer can order. Set a realistic MOQ for wholesale buyers.
Can I edit a product after publishing?
Yes. Open Products, find the product and choose Edit.
RFQs & quotes
What is an RFQ?
A Request for Quotation is a buyer's request for a specific product and quantity.
Where do I see RFQs?
Matching requests appear in Seller Center → RFQ Leads.
How do I send a quote?
Reply from the RFQ or open the conversation in Messages and send a quotation with price, quantity, shipping and validity.
Deals, orders & documents
How do I create a deal?
In Messages, open the conversation with the buyer and click Create Deal. Track it in Deals.
Where are invoices and contracts?
Create invoices from Buyer Tools in the chat and keep all files in Documents Center.
How do I manage orders?
Open Orders to see new orders, update their status and keep the buyer informed.
Payouts & plans
Where do I see my payments?
Seller Center → Payouts shows paid, processing and scheduled payouts.
What plans are available?
See the Pricing page for current plans. You can manage your plan in Subscriptions & Promotions.
Can I cancel auto-renewal?
Yes, from Seller Center → Subscriptions & Promotions.
Support
How do I contact Kanzama Support?
Open Seller Center → Messages and write to Kanzama Support, or email support@kanzama.com.
Where do I see announcements from Kanzama?
Official messages from Kanzama Support appear in Seller Center → Messages and in notifications.
I found a problem on the site. What should I do?
Write to Kanzama Support with a short description and a screenshot so the team can help quickly.
Didn't find an answer?
Our support team is here to help.